Frequently Asked Questions
Approvals, Accuracy & Clinical Standards
Is Sapyen FDA registered?
Yes — and much more. Sapyen isn’t
just FDA-registered in the US; we’re the only at-home male fertility test with
multi-market registrations globally. Our labs meet the highest region-specific
standards: CLIA certification in the US, UKAS accreditation in the UK, and NATA registration in
Australia. That means wherever you are, you can count on clinical accuracy and
world-class quality.
How accurate are Sapyen test results?
Sapyen delivers lab-based accuracy by partnering with CLIA-certified labs and following the same testing standards trusted by fertility clinics worldwide. Every test measures key factors like sperm count, concentration, motility, morphology, an volume using proven analysis methods. Results are reviewed by trained specialists and benchmarked against World Health Organization guidelines. You’re not just getting numbers — you’re getting reliable, medically backed information you can act on.
Will my doctor accept Sapyen’s results?
Yes. Sapyen works with the same certified labs trusted by fertility specialists and IVF clinics worldwide. That means your doctor can confidently use your results for follow-up care or treatment decisions. You can even request that we send your results directly to your healthcare provider when you register your kit.
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Ordering, Shipping & Returns
Do I need a prescription to order a Sapyen test?
No prescription needed. Sapyen was
designed to put men in control of their reproductive health without unnecessary
hurdles. Take the first step by ordering online.
What’s included in my test kit?
Everything you need for private,
reliable testing at home:
- Collection container
- Vial with SPX72 transport medium
- Pipette
- Ice pack
- Pathology request form
- Tamper-proof seals
- Prepaid return mailing label
- Discreet, reusable mailing box
- Clear step-by-step instructions
Where should I keep my kit before using it?
Keep your kit in the fridge until you’re ready to use it. This ensures everything stays at the ideal temperature and preserves sample quality.
Can I cancel my order?
Please reach out to hello@sapyen.co to cancel your order. Once the order has been shipped, you will not be eligible for a refund.
Can I return my test kit for a refund?
We offer a full refund, only before your test kit ships. Once the kit has been shipped, we will not provide a refund or accept returns. For questions or concerns, contact us at hello@sapyen.co.
What qualifies for a refund?
Refunds are determined on a case-by-case basis. Sapyen will not issue refunds for customer errors or cancellation requests after the test kit has been shipped. Refunds will usually only be considered if there has been an issue with shipping or the product itself, and a replacement test kit is not required.
What if my kit arrives damaged or incomplete?
If your test kit arrives damaged or incomplete with missing components, please reach out to hello@sapyen.co so we can advise you on a replacement kit.
How do I request a return or refund?
Please reach out to hello@sapyen.co to request a return or refund.
How long will it take for my kit to arrive?
Once the test kit has shipped, you should receive it within 3 business days. Exceptions may apply to regional based deliveries.
Sample Collection & Handling
How long is my sample viable after collection?
Most clinics require semen samples within one hour. Sapyen’s SPX72 technology keeps your sample viable for 72 hours, so you can collect at home and mail it in without losing accuracy.
Do I need to follow any steps before collecting my sample?
For the most reliable results:
- Abstain from sex or ejaculation for 2 to 7 days
- Avoid lubricants, lotions, or condoms during collection
- Collect your sample on a Monday or Tuesday and return it the same day before 4pm
Can I collect my sample on weekends?
No — to ensure accurate lab analysis, we recommend collecting your sample on a Monday or Tuesday and mailing it the same day before 4pm.
Results, Follow-Up & Privacy
How and when will I get my results?
Once your sample reaches our CLIA-certified lab, you’ll get clinician-reviewed results within 72 hours — including personalized insights and next steps.
Will someone help explain my results?
Yes. Alongside your easy-to-understand report, you can book a one-on-one consult with a clinician to review your results and get tailored advice.
Is my personal information and results private?
Your privacy isn’t just protected — it’s a priority. Sapyen upholds the strictest data privacy standards, ensuring your personal information and test results remain confidential and secure. Your health is your business, and we keep it that way.
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About the Test & Fertility Health
How does Sapyen compare to clinic-based testing?
Sapyen offers the same lab-based accuracy you’d get at a fertility clinic — without the awkward waiting rooms, time off work, or clinical collection rooms. Our mail-to-lab process delivers clinical results discreetly, conveniently, and affordably, making quality reproductive care accessible to more men.
How does Sapyen compare to other at-home tests?
Sapyen sets the global standard for male reproductive health and at-home testing. We use a patent-pending transportation medium that preserves sample viability for 72 hours — far beyond industry norms. We’re the only test with FDA, TGA, and CE registration and endorsed by leading IVF clinics worldwide. At $149, our test is more affordable than competitors charging $200–$400.
What does a semen analysis measure?
A semen analysis is a test that measures the quality and quantity of sperm in a semen sample. It looks at key factors like sperm count, movement, shape, and other important markers to give a clear picture of sperm health.
What’s sperm health vs. semen analysis?
Sperm health isn’t just about count. It’s about the quality, strength, and DNA integrity of the cells carrying half of life’s blueprint. A semen analysis gives you the numbers; sperm health reveals what they mean for your body, your goals, and your future.
What do ‘normal’ sperm parameters mean?
‘Normal’ refers to ranges set by the World Health Organization based on population studies. These cover factors like count, movement, shape, and volume. But remember — even numbers within normal ranges don’t tell the whole story. Every person’s situation is different, and a test is just one important piece of your health puzzle.
Do lifestyle factors show up in these test results?
Your semen analysis measures physical sperm traits, but health habits matter too. That’s why Sapyen includes a 148-point lifestyle assessment, linking your daily choices to sperm health for a clearer, fuller picture.
How does lifestyle impact reproductive health?
Your daily habits have a bigger impact than you might think. Factors like diet, exercise, stress, weight, and exposure to environmental toxins all play a role in fertility and reproductive health. The good news? Many of these are manageable, and small changes can improve outcomes over time.
How do lifestyle choices affect sperm health?
What you put into — and expose — your body matters. Smoking, excessive drinking, drug use, poor sleep, and even frequent exposure to heat or certain chemicals can lower sperm quality. On the flip side, healthy habits and preventative care can help improve sperm health and protect long-term fertility.
When should I consider adding a DNA fragmentation test?
A DNA fragmentation test digs deeper than a standard semen analysis by examining the quality and stability of the sperm’s genetic material. It’s especially valuable if:
- You’ve been trying to conceive without success
- You’ve experienced unsuccessful IVF or ICSI cycles
- You’re over 40, as DNA quality naturally declines with age
- Or you simply want a clearer picture of your sperm health beyond basic parameters
How often should I test my sperm health?
It’s a good idea to check in regularly, especially if you’re actively trying to conceive, planning for the future, or making lifestyle changes. Think of it like your annual physical — a smart, proactive way to track your reproductive health over time.
I’m not planning a family yet, should I still test?
Yes. Reproductive health is about more than immediate family planning. It’s a valuable marker of your overall wellbeing and can uncover issues early, giving you more options later. Whether you’re thinking about the future or just want clarity today, a simple test is a smart move.
Post-Vasectomy Testing (PVSA)
Why do I need a Post-Vasectomy Semen Analysis?
A PVSA confirms whether your vasectomy was successful in eliminating active sperm. Without it, there’s still a chance of pregnancy. It’s the only way to be certain your procedure worked.
When should I take a PVSA?
Urologists recommend testing three months after your vasectomy and after at least 20 ejaculations. This clears out any remaining sperm from your system and ensures the most accurate result.
Is a vasectomy 100% effective?
No — while highly effective, vasectomies can occasionally result in residual sperm or natural reconnection of the vas deferens. That’s why a PVSA is essential to confirm complete success.
What happens if my PVSA still shows sperm?
It’s not uncommon to find some remaining sperm early on. In this case, your doctor will likely recommend retesting after a few more weeks or ejaculations to confirm complete clearance.
Insurance & Rebates
Does Sapyen accept HSA/FSA payments? (US ONLY)
Your Sapyen purchase may be submitted for reimbursement through HSA/FSA benefits after you’ve completed the test and received your results. As always, be sure to check with your specific HSA/FSA benefits coordinator for clarification on the specific requirements for reimbursement including usage, protocol, and qualifications.
Can I get a Medicare rebate on a Sapyen Test Kit? (AUSTRALIA ONLY)
Some Sapyen tests may be eligible for a Medicare (Australia) benefit, subject to criteria and provider eligibility. To qualify for reimbursement, you must:
- Order an eligible test — Core Semen Analysis and Antisperm Antibody Test may attract a Medicare benefit
- Hold a valid Australian Medicare card
- Submit a doctor-signed Sapyen request form
- Obtain an itemized invoice from Sapyen
Join the global thousands already using Sapyen.
Trusted by fertility specialists, urologists, and people just like you.
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